The T&Cs apply exclusively to all sales of products concluded between Sophie van Bever, hereinafter "Atelier Bobbie SAS" and non-professional consumers, hereinafter the "Client(s)", via the website www.recitem.fr . These T&Cs do not apply to professionals purchasing as part of their professional activities, wholesalers and distributors. If you are not a "consumer", we invite you to refrain from entering into commercial transactions on www.recitem.fr
Given the commercial policy described above, "Atelier Bobbie SAS" reserves the right not to respond to orders from subjects that differ from the "Consumer" or to orders that do not comply with its commercial policy.
"Atelier Bobbie SAS" reserves the right to modify these conditions over time without notice.
The conditions applicable to any order are those in force on the date of validation of the order and are concluded for the duration necessary for the supply of the goods and services subscribed until the expiry of the guarantees.
These general conditions of sale are permanently accessible allowing them to be printed and/or downloaded, so that the Customer can reproduce or save them.
The buyer who places an order on the site www.recitem.fr acknowledges having read the general conditions of sale and having accepted them before the validation of his order. He is informed that his agreement concerning the content of these general conditions of sale does not require the signing of this document.
These general conditions express all the rights and obligations of the parties in the context of the online sale of goods and services offered by "Atelier Bobbie SAS" to the buyer. In this sense, the buyer is deemed to accept without reservation all the provisions provided for in these general conditions of sale. These conditions of sale shall prevail over any other general or specific conditions.
"Atelier Bobbie SAS" undertakes for its part to respect its role of seller within the framework of the said conditions.
The products sold by the site are creations of the "Atelier Bobbie SAS" brand and are identified by one or more photos, a descriptive text and a price including tax in euros. The site presents any information that allows the potential buyer, in accordance with article L111-1 of the Consumer Code, to know the essential characteristics of the products he wishes to buy before validating his order.
The products offered comply with the French legislation in force and the standards applicable in France. The photographs, texts, information, characteristics and explanations of the products are the property of "Atelier Bobbie SAS" and may be modified without notice. They are given for information only and do not enter into the contractual framework. Consequently, "Atelier Bobbie" cannot be held liable in the event of an error or omission. The buyer is informed that for technical reasons, the visual and color rendering on a computer screen may not correspond exactly to reality. "Atelier Bobbie SAS" undertakes to put online photographs of products that are as accurate as possible.
The products are of artisanal quality and non-substantial minimal differences may exist from the same reference. "Atelier Bobbie SAS" cannot be held responsible for this.
The product offers presented are valid within the limits of available stocks. The availability of the product(s) ordered is checked upon receipt of payment.
III. Order taking
The Customer must verify the completeness and conformity of the information he provides to "Atelier Bobbie SAS".
"Atelier Bobbie SAS" cannot be held responsible for any input errors and the consequences in terms of delay or delivery error. In this context, all costs incurred for reshipment will be borne by the Customer.
Any order will only be validated after acceptance of payment. Any order confirmed by the Customer constitutes a sales contract and acceptance of all the stipulations herein. "Atelier Bobbie SAS" will refuse any order from a customer with whom there is a dispute or an incident relating to the payment of a previous order or which contravenes the provisions hereof. In this case, "Atelier Bobbie SAS" will inform the Customer by e-mail. If the customer fails to proceed with "Atelier Bobbie SAS" to correct elements that are erroneous or contrary to these general conditions of sale, "Atelier Bobbie SAS" reserves the right not to process the order.
A confirmation email summarizing the order (products, prices, product availability, quantity, etc.) will be sent to the customer by "Atelier Bobbie SAS". To this end, the customer formally accepts the use of e-mail for confirmation by "Atelier Bobbie SAS" of the content of his order. In any event, invoices are issued upon delivery.
"Atelier Bobbie SAS" cannot be held responsible for non-performance of the contract concluded in the event of out of stock or unavailability of a product.
If a product is temporarily out of stock, "Atelier Bobbie SAS" undertakes to notify the buyer within 10 days from the validation of the order. It will be decided, after agreement between the parties, to deliver the ordered product when it is available again, to deliver a similar product at a similar price or to refund the ordered product.
If a single product of an order comprising several items was unavailable, all the products available on the day of the order will be shipped; only the product temporarily unavailable may be exchanged or refunded.
The unavailability of a product cannot engage the responsibility of "Atelier Bobbie SAS" nor entitle the buyer to damages.
Special orders (personalization of products, creation of made-to-measure products, ordering a large number of copies, etc.) can be made on request. The buyer will be informed of the price of his order and the specific delivery time. The order will be declared validated upon receipt of payment and cannot under any circumstances be canceled or refunded.
The permanent or temporary unavailability cannot in any way engage the responsibility of "Atelier Bobbie SAS", nor can it give rise to any right to compensation or damages in favor of the Customer.
"Atelier Bobbie SAS" reserves the right to cancel any order when the customer's IP address is domiciled in a different country from the billing and/or delivery address.
The maximum amount of each order placed by a Customer (same name, same address) may not exceed the sum of €3,000, all taxes included. In this case, the Customer will approach "Atelier Bobbie SAS" directly to agree on the terms and conditions of the order.
The prices are expressed in euros, all taxes included, and are exclusive of shipping costs. These will be calculated according to the order and indicated at the time of validation of your basket and cannot be the subject of a subsequent complaint.
This price is firm, final and non-negotiable. The prices take into account the VAT applicable on the day of the order. They are therefore indicated including VAT.
The total price of the order (all taxes and shipping costs included) is indicated in the basket.
In the event of an order to a country other than metropolitan France, the customer is the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of the company: They will be the responsibility of the customer and are his full responsibility, both in terms of declarations and payments to the competent authorities and bodies of his country. It is advisable to find out about these aspects from the local authorities.
All orders placed on the site www.recitem.fr whatever their origin are payable in euros.
"Atelier Bobbie SAS" reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price in force at the time of validation of the order and subject to availability.
The products remain the property of "Atelier Bobbie SAS" until full payment of the price. Once the products ordered are in the possession of the customer, the risk of loss or damage to the products is transferred to him.
Full payment must be made when ordering. At no time can the sums paid be considered as a deposit or down payment. The Customer pays for his order by credit card (Visa, Eurocard/Mastercard) in accordance with the provisions of this article. The Customer expressly acknowledges that the communication of his credit card number to Atelier Bobbie constitutes authorization to debit his account up to the amount of the products ordered.
The buyer can make his secure payment online by credit card or via his Paypal account. Having a Paypal account is not mandatory to be able to pay online by credit card.
Credit card data is encrypted and never transmitted unencrypted over the network. Payment is made directly to the bank. "Atelier Bobbie SAS" has no access to this data. They are therefore requested from the buyer for each transaction.
Before proceeding to payment, the Customer indicates that he accepts without reservation these GCS as they exist on the day of his order and of which he will have read beforehand.
The payment of the order constitutes an irrevocable commitment of the Customer which can only be called into question in the cases limitedly provided for in these GCS in the article "Guarantees".
The buyer guarantees "Atelier Bobbie SAS" that he has the necessary authorizations to use the method of payment chosen by him during the validation of his order.
"Atelier Bobbie SAS" reserves the right to refuse to honor an order for which payment has been refused by the bank, or from a buyer who has not fully paid a previous order or with whom a payment dispute would be under administration.
The order will be executed within an average of 5 working days and at the latest within 20 working days following the date of payment, subject to the availability of the Product ordered and unless there is a specific agreement between the two parties. Delivery times are given as an indication and cannot engage the responsibility of "Atelier Bobbie SAS". However, the Customer expressly acknowledges that the delivery period may be extended by 20 days for deliveries made outside metropolitan France. In the event of out of stock, or unavailability of the Product ordered, "Atelier Bobbie SAS" undertakes to inform the Customer as soon as possible and to specify an availability period. The Customer will confirm by e-mail his choice between either waiting for the availability of the Product or being reimbursed, excluding all damages.
Delivery is made to the delivery address indicated by the customer, it being specified that this must be the residential address of the customer or of any other natural person of his choice. Delivery cannot be made to hotels or PO boxes.
A delay in delivery cannot give rise to any deduction, penalty, compensation or compensation.
In order for these deadlines to be respected, the customer must ensure that he has communicated exact and complete information concerning the delivery address (such as, in particular: street number, building, staircase, access codes , names and/or intercom numbers, etc.).
"Atelier Bobbie SAS" cannot be held responsible for the consequences due to an error of address or entry, late delivery, damage or loss of the package on the part of the carrier.
"Atelier Bobbie SAS" cannot be held responsible for unavailability or errors that may affect the information provided by its carriers. "Atelier Bobbie SAS" cannot be held responsible for loss, delays in delivery due to errors or disruptions attributable to carriers (including in particular in the event of a total or partial strike, in particular of postal services and means of transport and/ or communications).
VIII. Warranties and right of withdrawal
The right of withdrawal only applies to natural persons. In accordance with Articles L. 120-20, the consumer has a period of fourteen calendar days to return products that do not suit him. This period runs from the day of receipt of the consumer's order. All returns must be notified in advance by email: email@example.com . Only products returned as a whole will be taken back, in their complete and intact original packaging, and in perfect condition for resale. Otherwise, the products will not be refunded, taken back or exchanged. This right of withdrawal is exercised without penalty, with the exception of shipping and return costs. In the event of the exercise of the right of withdrawal, the consumer has the choice of requesting reimbursement of the sums paid.
This right of withdrawal does not apply to special orders, which cannot under any circumstances be exchanged or refunded.
Atelier Bobbie undertakes to offer a credit note or a refund, excluding delivery costs, within 30 working days of receipt of the returned products. Return costs in the event of a withdrawal are the responsibility of the buyer. In all cases, the return is made at the buyer's risk.
"Atelier Bobbie SAS" gives no guarantee of apparent defects, detectable after normal examination of the Product, which may affect the said Product delivered which would not have been reported by the Customer under the conditions stipulated below. The Customer's liability remains engaged with regard to the depreciation of the Products which would result from manipulations of the Products other than those necessary for the use of the Products.
IX. Legal guarantees of conformity
The legal guarantee of conformity covers defects in the conformity of the Product & the packaging in the following situations:
- Property unsuitable for the use usually expected of a similar property,
- Property that does not correspond to the description given by the seller
- Property that does not have the qualities announced by the seller or agreed with the Customer.
To benefit from the legal guarantee of conformity, the defect of the Product must exist on the day of acquisition. The Customer is exempted from providing proof of the existence of the lack of conformity of the goods during the 24 months following the delivery of the Product. If the defect appears more than 24 months after purchase, the Customer cannot benefit from the conformity guarantee unless he can prove that the defect existed on the day of purchase.
In the event of a lack of conformity, the Customer chooses between the repair and the replacement of the Product.
However, "Atelier Bobbie SAS" may not proceed according to the Customer's choice if this choice entails a manifestly disproportionate cost with regard to the other method, taking into account the value of the good or the importance of the defect. He is then required to proceed, unless this is impossible, according to the other modality.
If the repair and replacement of the Product is impossible, the Customer may return the Product and have the price refunded, or keep the Product and have part of the price refunded. However, the resolution of the sale cannot be pronounced if the lack of conformity is minor.
The Customer has a period of 2 (two) years to return the Product to "Atelier Bobbie SAS" by attaching to its shipment (i) a letter explaining the problem indicating the date of discovery of the non-conformity, (ii) the delivery note and (iii) the invoice.
In accordance with article 1641 of the Civil Code, "Atelier Bobbie SAS" is also bound by the legal guarantee against hidden defects.
To invoke the guarantee against hidden defects, the defect of the Product must meet the following 3 conditions:
- Be hidden, that is to say not visible during the purchase,
- Render the property unsuitable for the use for which it is intended, or greatly reduce its use,
- Exist at the time of purchase.
It is up to the Customer to prove the existence of a hidden defect.
The Customer has a period of 2 (two) years to return the Product to "Atelier Bobbie SAS" by attaching to its shipment (i) a letter explaining the problem indicating the date of discovery of the hidden defect, (ii) the proof of the existence of the hidden defect (iii) the delivery slip and (iv) the invoice.
If "Atelier Bobbie SAS" considers that one of these two guarantees must be implemented, it will reimburse the price of the Product appearing on the purchase invoice, within a period allowing it to carry out a prior appraisal of the Product.
Also, according to Article L.121-20-2 of the Consumer Code, the right of withdrawal does not apply to all items personalized at your request and according to your specifications.
Thus, any order having been the subject of a Proof to print validated by the customer cannot give rise to exchange or refund, any validation by the customer of his BAT online or offline being worth final agreement.
On the other hand, the responsibility of the seller cannot be engaged because of a nuance between the colors displayed and the colors of the product delivered or the texture of the paper.
Likewise, digital or offset printing technologies may present colorimetric differences between each copy.
These variations in shade cannot, under any circumstances, be considered as poor workmanship.
The quality of the images downloaded in resolution and colorimetry is under the full responsibility of the buyer.
"Atelier Bobbie SAS" has, for all stages of access to the site, from the ordering process to the dispatch of the package or subsequent services, only an obligation of means. "Atelier Bobbie SAS" cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses, or any event qualified as force majeure, in accordance with the law and case law.
Furthermore, "Atelier Bobbie SAS" cannot be held liable for damage resulting from improper use of the purchased product.
The buyer is informed that his personal data is collected at the time of validation of his order in order to allow "Atelier Bobbie SAS" to process the said order, to have the means to warn the buyer of any possible delay or rupture temporary stock, and to keep the buyer informed of the posting of new products or promotional offers.
The personal information requested from the Customer is essential for the processing and delivery of orders and the establishment of invoices. For these purposes, this information may be communicated to the contractual partners of "Atelier Bobbie SAS" such as the payment provider or the delivery service.
Bank details are not kept by "Atelier Bobbie SAS".
All the information in your account is only used within the framework of your commercial relationship with www.recitem.fr .
This information is never shared with third parties or resold. In accordance with the provisions of law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, the site has been declared to the CNIL (Commission Nationale Informatique et Libertés), under the number (in progress).
"Atelier Bobbie SAS" will archive the purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.
The computerized registers of "Atelier Bobbie SAS" will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.
XII. Intellectual property
The "Recitem" brand, the figurative logo(s) representing this brand, all other brands and logos linked to Atelier Bobbie and Recitem, registered or not, displayed on the site www.recitem.fr , as well that the domain name www.recitem.fr are the exclusive property of "Atelier Bobbie SAS".
The Site as a whole, as well as the elements that compose it (in particular texts, software, animations, photographs, videos, illustrations, logos, and more generally any distinctive sign etc.) constitute intellectual works protected by articles L .111-1 and following of the Intellectual Property Code. The Site as well as the elements that compose it are the exclusive property of "Atelier Bobbie SAS", the only company authorized to use the intellectual property rights and personality rights relating thereto, in particular trademarks, models, copyrights and right to image, originally or by the effect of a license or express authorization.
All the models presented on this site and offering original and exclusive illustrations are the property of "Atelier Bobbie SAS" of which it holds the copyright. Any reproduction, partial or complete is strictly prohibited as well as any public or private use in any medium whatsoever (web, paper...).
The use of all or part of the Site, in particular by downloading, reproduction, transmission, representation or distribution for purposes other than for personal and private use for a non-commercial purpose of the Internet user is strictly prohibited. Violation of these provisions subjects its author to the penalties provided for both by the Intellectual Property Code, in particular for infringement of copyright (article L.335-3), trademark law (article L.716-9 ) than by the Civil Code in terms of civil liability (article 9, articles 1382 and following).
The creation of any hypertext links referring to any of the web pages or elements making up the site is prohibited, except with the prior written authorization of "Atelier Bobbie SAS", which authorization may be revoked at any time. All sites with a hypertext link directing to the site or any of the elements that compose it are not under the control of "Atelier Bobbie SAS" and the latter therefore declines all responsibility (in particular editorial) concerning the access and content to these sites.
Company name: Atelier Bobbie SAS
The site www.recitem.fr is a publication of "Atelier Bobbie SAS".
For any request for information on products, special orders or delivery, and for any complaint, the buyer can contact Recitem:
By e-mail: firstname.lastname@example.org
By mail: Atelier Bobbie SAS - 6 rue d'Armaillé - 75017 Paris (this address is not open to the public)
These online sales conditions are subject to French law.