Orders placed before 1 p.m. are shipped the same day (valid on working days - excluding deferred shipping times)

I. Scope

The General Terms and Conditions apply exclusively to all sales of products concluded between Sophie van Bever, hereinafter "Atelier Bobbie SAS" and non-professional consumers, hereinafter the "Customer(s) », via the website www.recitem.fr. These General Terms and Conditions are not applicable to professionals purchasing as part of their professional activities, wholesalers and distributors. If you are not a "consumer", we invite you to refrain from entering into commercial transactions on www.recitem.fr
Given the commercial policy described above, "Atelier Bobbie SAS" reserves the right to not follow up on orders from subjects that differ from the "Consumer" or on orders that do not comply with its commercial policy.
"Atelier Bobbie SAS" reserves the right to modify these conditions over time without notice.
The conditions applicable to any order are those in force on the date of validation of the order and are concluded for the duration necessary for the supply of the goods and services subscribed until the expiration of the guarantees.
These general conditions sales are permanently accessible allowing them to be printed and/or downloaded, so that the Customer can reproduce or save them.
The buyer who places an order on the site www.recitem.fr acknowledges having read the general conditions of sale and having accepted them before validating his order. He is informed that his agreement concerning the content of these general conditions of sale does not require the signature of this document.
These general conditions express the entirety of the rights and obligations of the parties in the context of the online sale of goods and services offered by “Atelier Bobbie SAS” to the buyer. In this sense, the buyer is deemed to accept without reservation all of the provisions provided for in these general conditions of sale. These conditions of sale will prevail over all other general or specific conditions.
"Atelier Bobbie SAS" undertakes for its part to respect its role as seller within the framework of said conditions.

II. Products

The products sold by the site are creations of the brand "Atelier Bobbie SAS" and are identified by one or more photos, a descriptive text and a price including tax in euros. The site presents all information which allows the potential buyer, in accordance with article L111-1 of the Consumer Code, to know the essential characteristics of the products he wishes to purchase before validating his order.
The products offered comply with current French legislation and the standards applicable in France. The photographs, texts, information, characteristics and explanations on the products are the property of “Atelier Bobbie SAS” and may be modified without notice. They are given for information purposes only and are not part of the contractual framework. Consequently, "Atelier Bobbie" cannot be held liable in the event of an error or omission. The buyer is informed that for technical reasons, the visual and color rendering on a computer screen may not correspond exactly to reality. "Atelier Bobbie SAS" undertakes to put online photographs of products that are as faithful as possible.
The products are of artisanal quality and minimal, non-substantial differences may exist from the same reference. “Atelier Bobbie SAS” cannot be held responsible.
The product offers presented are valid while stocks last. The availability of the product(s) ordered is checked upon receipt of payment.

III. Order taking

The Customer must check the completeness and conformity of the information he provides to "Atelier Bobbie SAS".
"Atelier Bobbie SAS" cannot be held responsible for possible entry errors and the consequences in terms of delay or delivery error. In this context, all costs incurred for reshipment will be the responsibility of the Customer.

VI. Availability

Any order will only be validated after payment has been accepted. Any order confirmed by the Customer constitutes a sales contract and acceptance of all the stipulations herein. “Atelier Bobbie SAS” will refuse any order from a customer with whom there is a dispute or an incident relating to the payment of a previous order or who contravenes the provisions hereof. In this case, “Atelier Bobbie SAS” will inform the Customer by email. If the customer fails to contact "Atelier Bobbie SAS" to correct elements that are erroneous or contrary to these general conditions of sale, "Atelier Bobbie SAS" reserves the right not to process the order.
A Confirmation email summarizing the order (products, prices, product availability, quantity, etc.) will be sent to the customer by “Atelier Bobbie SAS”. To this end, the customer formally accepts the use of email for confirmation by “Atelier Bobbie SAS” of the content of his order. In any case, invoices are given upon delivery.
"Atelier Bobbie SAS" cannot be held responsible for non-performance of the contract concluded in the event of stock shortage or unavailability of a product.
If a product is temporarily out of stock, "Atelier Bobbie SAS" undertakes to notify the buyer within 10 days from validation of the order. It will be decided, after agreement between the parties, to deliver the ordered product when it is available again, to deliver a similar product at a similar price or to reimburse the ordered product.
If only one product of a order containing several items was unavailable, all of the products available on the day of the order will be shipped; only the product temporarily unavailable may be subject to an exchange or refund.
The unavailability of a product cannot incur the liability of "Atelier Bobbie SAS" nor entitle it to damages. for the buyer.
Special orders (customization of products, creation of tailor-made products, ordering a large number of copies, etc.) can be made on request. The buyer will be informed of the price of their order and the specific delivery time. The order will be declared validated upon receipt of payment and cannot under any circumstances be subject to cancellation or refund.
Definitive or temporary unavailability cannot under any circumstances incur the liability of "Atelier Bobbie SAS", nor can it give rise to any right to compensation or damages in favor of the Customer.
"Atelier Bobbie SAS" reserves the right to cancel any order when the customer's IP address will be domiciled in a country different from the billing and/or delivery address.
The maximum amount of each order placed by a Customer (same name, same address) cannot exceed the sum of €3,000 all taxes included . In this case, the Customer will contact "Atelier Bobbie SAS" directly to agree on the terms and conditions of the order.

V. Prices

Prices are expressed in euros, all taxes included, and exclude shipping costs. These will be calculated based on the order and indicated at the time of validation of your basket and cannot be the subject of a subsequent claim.
This price is firm, final and non-negotiable. Prices take into account the VAT applicable on the day of the order. They are therefore indicated VAT included.
The total price of the order (all taxes and shipping costs included) is indicated in the basket.
In the event of an order to a country other than mainland France, the customer is responsible for importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums do not fall within the responsibility of the company: They will be the responsibility of the customer and are their entire responsibility, both in terms of declarations and payments to the competent authorities and organizations in their country. It is advisable to find out about these aspects from the local authorities.
All orders placed on the site www.recitem.fr regardless of their origin are payable in euros.
"Atelier Bobbie SAS " reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price in force at the time of validation of the order and subject to availability.
The products remain the property of " Atelier Bobbie SAS" until full payment of the price. Once the ordered products are in the customer's possession, the risk of loss or damage to the products is transferred to the customer.

VI. Payment

Payment in full must be made when ordering. At no time can the sums paid be considered as deposits or deposits. The Customer pays for his order by credit card (Visa, Eurocard/Mastercard) in accordance with the provisions of this article. The Customer expressly acknowledges that the communication of his bank card number to Atelier Bobbie constitutes authorization to debit his account for the products ordered.
The buyer can make secure payment online by bank card or via his Paypal account . Having a Paypal account is not mandatory to be able to pay online by credit card.
Credit card data is encrypted and never passes unencrypted over the network. Payment is made directly to the bank. “Atelier Bobbie SAS” has no access to this data under any circumstances. They are therefore requested from the buyer for each transaction.
Before making payment, the Customer indicates that he accepts without reservation these General Terms and Conditions as they exist on the day of his order and of which he will have read beforehand .
The payment of the order constitutes an irrevocable commitment of the Customer which can only be called into question in the cases exhaustively provided for in these General Terms and Conditions in the article “Guarantees”.
The buyer guarantees “Atelier Bobbie SAS" that he has the authorizations that may be necessary to use the payment method chosen by him when validating his order.
"Atelier Bobbie SAS" reserves the right to refuse to honor an order for which payment would have been been refused by the bank, or from a buyer who has not paid in full for a previous order or with whom a payment dispute is being administered.

VII. Livraison

La commande sera exécutée dans un délai moyen de 5 jours ouvrables et au plus tard dans un délai de 20 jours ouvrables suivant la date de paiement, sous réserve de la disponibilité du Produit commandé et sauf accord spécifique entre les deux parties. Les délais de livraison sont donnés à titre indicatif et ne peuvent engager la responsabilité d'"Atelier Bobbie SAS". Toutefois, le Client reconnait expressément que le délai de livraison peut être prorogé de 20 jours pour les livraisons effectuées hors de France métropolitaine. En cas de rupture de stock, ou d’indisponibilité du Produit commandé, "Atelier Bobbie SAS" s’engage à en informer le Client au plus tôt et à lui préciser un délai de disponibilité. Le Client confirmera par e-mail son choix entre soit attendre la disponibilité du Produit ou se faire rembourser, à l’exclusion de tous dommages et intérêts.
La livraison est effectuée à l'adresse de livraison indiquée par le client, étant précisé que celle-ci doit être l'adresse de résidence du client ou de toute autre personne physique de son choix. La livraison ne peut être effectuée ni dans des hôtels ni à des boîtes postales.
Un retard de livraison ne peut donner droit à aucune retenue, pénalité, compensation ou dédommagement.
Afin que ces délais soient respectés, le client doit s'assurer d'avoir communiqué des informations exactes et complètes concernant l'adresse de livraison (tels que, notamment : n° de rue, de bâtiment, d'escalier, codes d'accès, noms et/ou numéros d'interphone, etc.).
"Atelier Bobbie SAS" ne pourra être tenu responsable des conséquences dues à une erreur d’adresse ou de saisie, un retard de livraison, à la dégradation ou à la perte du colis de la part du transporteur.
"Atelier Bobbie SAS" ne pourra être tenu pour responsable des indisponibilités ou erreurs pouvant affecter les informations fournies par ses transporteurs. "Atelier Bobbie SAS" ne saurait être tenue pour responsable de perte, de retards de livraison en raison d'erreurs ou de perturbations imputables aux transporteurs (y compris notamment en cas de grève totale ou partielle notamment des services postaux et moyens de transport et/ou communications).

VIII. Guarantees and right of withdrawal

The right of withdrawal only applies to natural persons. In accordance with articles L. 120-20, the consumer has a period of fourteen calendar days to return products that do not suit them. This period runs from the day of receipt of the consumer's order. Any return must be reported in advance by email: hello@recitem.fr. Only products returned as a whole, in their original packaging, complete and intact, and in perfect condition for resale will be taken back. Otherwise, the products will not be refunded, taken back or exchanged. This right of withdrawal is exercised without penalty, with the exception of return costs. In the event of exercising the right of withdrawal, the consumer has the choice of requesting reimbursement of the sums paid.
This right of withdrawal does not apply to special orders, which cannot under any circumstances be made subject to an exchange or refund.
Atelier Bobbie SAS undertakes to offer a credit or refund, within 30 working days after receipt of the returned products. Return costs in the event of a withdrawal are the responsibility of the buyer. In all cases, the return is made at the buyer's risk.
"Atelier Bobbie SAS" gives no guarantee of apparent defects, detectable after normal examination of the Product, which may affect said delivered Product which would not have been reported by the Customer under the conditions stipulated below. The Customer remains responsible for the depreciation of the Products which would result from handling of the Products other than that necessary for the use of the Products.

IX. Legal guarantees of conformity

The legal guarantee of conformity covers defects in conformity of the Product & the packaging in the following situations:
- Goods unsuitable for the use usually expected of a similar good,
- Goods which do not correspond to the description given by the seller
- Goods which do not have the qualities announced by the seller or agreed with the Customer.

To benefit from the legal guarantee of conformity, the defect in the Product must exist at day of acquisition. The Customer is exempt from providing proof of the existence of the lack of conformity of the goods during the 24 months following delivery of the Product. If the defect appears more than 24 months after purchase, the Customer cannot benefit from the guarantee of conformity unless he can prove that the defect existed on the day of purchase.

In the event of a defect of conformity, the Customer chooses between repair and replacement of the Product.
However, "Atelier Bobbie SAS" may not proceed according to the Customer's choice if this choice results in a cost that is clearly disproportionate with regard to the other method, taking into account the value of the property or the importance of the defect. He is then required to proceed, unless impossible, according to the other method.
If repair and replacement of the Product are impossible, the Customer may return the Product and have the price refunded, or keep the Product and be return part of the price. The sale cannot, however, be canceled if the lack of conformity is minor.
The Customer has a period of 2 (two) years to return the Product to "Atelier Bobbie SAS" by attaching ( i) a letter explaining the problem indicating the date of discovery of the non-compliance, (ii) the delivery note and (iii) the invoice.
In accordance with article 1641 of the Civil Code, "Atelier Bobbie SAS" is also bound by the legal guarantee against hidden defects.
To activate the guarantee against hidden defects, the defect in the Product must meet the following 3 conditions:
- Be hidden, that is to say not apparent upon purchase,
- Make the item unfit for the use for which it is intended, or significantly reduce its use,
- Exist at the time of purchase.

It belongs the Customer to prove the existence of a hidden defect.
The Customer has a period of 2 (two) years to return the Product to "Atelier Bobbie SAS" by attaching to its shipment (i) an explanatory letter of the problem indicating the date of discovery of the hidden defect, (ii) proof of the existence of the hidden defect (iii) the delivery note and (iv) the invoice.
If "Atelier Bobbie SAS" considers that If one of these two guarantees must be implemented, it will reimburse the price of the Product appearing on the purchase invoice, within a period allowing it to carry out a prior assessment of the Product.
Also, according to Article L .121-20-2 of the Consumer Code, the right of withdrawal is not exercised for all items personalized at your request and according to your specifications.
Thus, any order having been the subject of a Voucher to be drawn validated by the customer cannot give rise to exchange or reimbursement, any validation by the customer of his proof online or offline constitutes a definitive agreement.
On the other hand, the seller's liability cannot be engaged due to the fact of a nuance between the colors displayed and the colors of the delivered product or the texture of the paper.
Similarly, digital or offset printing technologies may present colorimetric differences between each copy.
These variations in nuance cannot, under any circumstances, be considered as defective workmanship.
The quality of the images downloaded in resolution and colorimetry is the entire responsibility of the buyer.

X. Liability

"Atelier Bobbie SAS" has, for all stages of access to the site, from the ordering process to the shipment of the package or subsequent services, only an obligation of means. "Atelier Bobbie SAS" cannot be held responsible for any inconvenience or damage inherent in the use of the internet network, in particular a break in service, an external intrusion or the presence of computer viruses, or any fact described as force majeure, in accordance with the law and case law.
Moreover, "Atelier Bobbie SAS" cannot be held responsible for damages resulting from improper use of the purchased product.

XI. Confidentiality

The buyer is informed that his personal data is collected at the time of validation of his order in order to allow "Atelier Bobbie SAS" to process said order, to have the means to warn the buyer of any delay possible or temporary shortage of stock, and to keep the buyer informed of the posting of new products or promotional offers online.
The personal information requested from the Customer is essential for the processing and delivery of orders and the preparation of invoices. For these purposes, this information may be communicated to the contractual partners of "Atelier Bobbie SAS" such as the payment provider or the delivery service.
Banking data is not kept by "Atelier Bobbie SAS".
All information in your account is only used as part of your business relationship with www.recitem.fr.
This information is never shared with third parties or resold. In accordance with the provisions of Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, the site has been declared to the CNIL (Commission Nationale Informatique et Libertés), under the No. (in progress).

Archiving Proof
"Atelier Bobbie SAS" will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.
The computerized records of “Atelier Bobbie SAS” will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.

XII. Intellectual property

The "Recitem" brand, the figurative logo(s) representing this brand, all other brands and logos linked to Atelier Bobbie and Recitem, registered or not, displayed on the site www.recitem.fr, as well as the domain name www.recitem.fr  are the exclusive property of “Atelier Bobbie SAS”.
The Site as a whole, as well as the elements which compose it ( notably texts, software, animations, photographs, videos, illustrations, logos, and more generally any distinctive sign etc.) constitute intellectual works protected by articles L.111-1 et seq. of the Intellectual Property Code. The Site as well as the elements which compose it are the exclusive property of "Atelier Bobbie SAS", the only one authorized to use the intellectual property rights and personality rights relating thereto, in particular trademarks, models, copyright and right to the image, on an original basis or as a result of a license or express authorization.
All models presented on this site and offering original and exclusive illustrations are the property of “Atelier Bobbie SAS” of which she holds the copyright. Any reproduction, partial or complete, is strictly prohibited as well as any public or private use in any medium whatsoever (web, paper, etc.).
The use of all or part of the Site, in particular by downloading, reproduction, transmission, representation or distribution for purposes other than personal and private use for non-commercial purposes of the Internet user is strictly prohibited. Violation of these provisions subjects its author to the sanctions provided for by the Intellectual Property Code, in particular for counterfeiting of copyright (article L.335-3), trademark law (article L.716-9). ) than by the Civil Code in matters of civil liability (article 9, articles 1382 et seq.).
The creation of any hypertext links referring to any of the web pages or elements making up the site is prohibited, without written authorization and prior authorization from “Atelier Bobbie SAS”, which authorization may be revoked at any time. All sites with a hypertext link directing to the site or any of the elements which compose it are not under the control of "Atelier Bobbie SAS" and the latter therefore declines all responsibility (in particular editorial) concerning the access and content to these sites.

XIII. Identification

Company Name: Atelier Bobbie SAS
SIRET: 83528531300010
VAT: FR49835285313
The site www.recitem.fr is a publication of "Atelier Bobbie SAS".
For any request for information on products, special orders or delivery, and for any complaints, the buyer can contact Recitem:
By e-mail: hello@recitem.fr
By mail : Atelier Bobbie SAS - 6 rue d'Armaillé - 75017 Paris (this address is not open to the public)
These conditions of online sale are subject to French law.